What is the warranty schedule?

Today’s inverter pool heat pumps have exceptional performance and are built to last.  The NCS Premier Series range of heat pumps are manufactured using premium componentry, have been quality tested by TuV Rheinland and are CE marked.

For peace of mind, the Premier Series is also backed by our industry-leading warranty.

      • – Titanium Heat Exchanger, 25 years*
      • – Compressor, 10 years*
      • – Parts, 4 years*
      • – Labour, 1 year*



Furthermore, we offer FULL REPLACEMENT COVER  for the first 12 months (from the date of purchase) should there be a manufacturing fault. (Note, Replacement Cover does not apply to the misuse of the pool heat pump, negligence, or incorrect installation)

On the off chance, you do run into an issue with your pool heat pump, please contact the office on 1300 138 864 or fill in the warranty form below and we will be in contact with you asap.

* Noted Extended Warranty periods apply only to domestic units installed by NCS Pool Heating Systems qualified installers. For further information regarding the Premier Series Warranty, please see further information provided here.